Effective Date: February 1, 2020
Wonolo Inc. and its affiliates (collectively “Wonolo”, “we”, or “us”) is a marketplace platform company that provides an on-demand service (“Service”) that allows businesses (“Customers”) to connect with Wonolo’s network of geographically distributed independent contractors (“Wonoloers”) for various short-term assignments.
When you use our Service as a Customer or Wonoloer (collectively “user” or “you”), you share your information with us. We respect your privacy and want to be upfront about the information we collect, how we use it, whom we share it with, and inform you about the controls we give you to access, change or deactivate your account information.
Information We Collect
We collect Personal Data in the following ways: (1) information you provide, and (2) information we get when you use our Service.
Information You Provide
We collect information from you when you interact with our Service. The specific Personal Data we collect is dependent on how you use our Service.
If you use our Service as a Wonoloer, we collect information needed to onboard you, run a background check (if required by a job you accept), notify you of potentially suitable jobs, provide you with information and updates relating to jobs, confirm your arrival and departure from accepted jobs, and to coordinate payment to you for work performed.
If you use our Service as a Customer, we collect information needed to open a customer account, promote the short-term assignments you have for Wonoloers, provide you with updates relating to those assignments, and charge you for the work performed by the Wonoloer.
Information We Get When You Use Our Service
When you use our Service, we collect information about how you’ve used it. We collect information when you visit our websites, use our mobile application, use our platform, interact with a Customer’s website, or communicate with us through our customer support teams. We’ll collect whatever information you volunteer or that we need to resolve your question.
Here’s an in-depth explanation of the types of Personal Data we collect when you use our Service:
Onboarding. When you onboard with us, we collect Personal Data from you, such as your name(s), phone number, address, zip code, location, e-mail, professional title, photographs, company name, signature, and password.
Third parties authorized by us. Our authorized third parties (e.g., payment processors and background check processors) may collect Personal Data including your credit card number, bank account information, driver’s license or passport, social security number, and location for the purpose of providing related services that are necessary to your use of our Service, such as running background checks, confirming your arrival and departure from accepted jobs, and coordinating payment to you for work performed.
Communicating with us. We also retain information on your behalf, such as the Personal Data described above and any information that you submit to us. If you provide us feedback or contact us, we will collect your name and contact information, any other information to verify you, as well as any other content included in the communication, in order to respond to you.
Public forums. When you create a public profile, participate in our events or services, or post in our public support forums, you consent to the collection and disclosure of your information to other users of our websites and forums. The information contained in your posting will be stored on our servers and shared with other users who have access to the forum.
Usage information. We collect information about your activity when you visit our websites, use or run our mobile application, or visit a Customer’s worksite. This includes information such as access dates and times, app features or pages viewed, app crashes and other system activity, type of browser, and third-party sites or service you were using before interacting with our services.
How We Use Your Information
We use the information you submit to us to provide our Service, to improve our Service, to facilitate the relationship we have with our users, for safety and security reasons, and to provide you with a personalized experience when using our Service.
To provide our Service. We use information you provide to keep our Service and operations up and running. Specifically, your Personal Data is used for the creation and security of your account, to identify you as a user in our system, to provide administration of our Service, to send you an e-mail to verify ownership of the e-mail address provided by you when your account was created, to send you administrative e-mail notifications, to perform a background check, to send you alerts you have configured, to notify you of suitable jobs, to pay you for work performed, to charge you for work performed, and to send you promotional communications.
To improve our Service. We use the information you provide to develop and test new products and features on our mobile application and related services, and improve our current products and features. For example, we may use Personal Data to better personalize the jobs that our app displays to Wonoloers.
To facilitate the relationship between our users. If you are a Wonoloer, we share portions of your Personal Data with Customers to communicate the acceptance of your job and to allow Customers to communicate with you regarding those jobs. In order to notify you of suitable jobs, and to notify Customers when you are arriving onsite or leaving the site, we use the location information provided by your phone through the mobile application. We may receive updates to your location even when the mobile application is running in the background. You are able to use your phone settings to prevent Wonolo from obtaining your location. However, this will mean that you will be unable to receive notifications from Wonolo of suitable jobs. We also may collect and share information about you if you were referred to Wonolo by another Wonoloer. We may share the following information with that Wonoloer: (1) your onboarding status (i.e., whether you have onboarded onto our mobile application); (2) whether you have accepted your first job; (3) whether you have completed your first job; and (4) your customer rating on your first job.
For safety and security. We use some Personal Data to enhance our security in our mobile application, websites, platform, and related services.
For marketing and advertising. We use information we receive from you through the use of your activity on our websites, mobile application, platform, and related services to improve our advertising services, ad targeting, and ad measurement, so that we can provide you with a personalized experience. This means that you may see ads that are personalized to you based on your location or your interests.
How We Share Your Information
Authorized service providers. We share your Personal Data with service providers that are authorized by us and perform services on our behalf, including background checks, payment processing, customer support, web hosting, information technology, fraud control, direct mail and email distribution, events, contest, sweepstakes and promotion administration, marketing, and analytics services. We may also share Personal Data that is aggregated or de-identified information with authorized third parties for legitimate business purposes. We may also use the information you provide to support research and innovation on topics of public interest and importance including providing work opportunities to individuals with criminal backgrounds. We use third party cloud data hosting and storage providers such as AWS to store your information. In any event, we only share with authorized service providers the Personal Data that they need to perform services for us.
Corporate Transactions. In the event we enter into a merger, acquisition, or sale of all or a portion of our assets, we may disclose your Personal Data with third parties to facilitate this transaction.
Most importantly, we do not sell your information. We do not share Personal Data collected from our services to third parties other than as outlined in this policy. In all cases, we take care to ensure that our data use complies with applicable laws and regulations.
You have control over your Personal Data and can change your account information, deactivate your account, or request opt-out in the following ways:
Change your account information. You may change some parts of your Personal Data in your account via our websites, mobile application or by contacting us (https://help.wonolo.com/s/contactsupport).
Deactivate your account. You may deactivate your account by sending us a message. While your account is deactivated, you will not be able to use our Service, including accessing your account, using our mobile application, or using our platform. If at any point you want to reactivate your account, just contact us (https://help.wonolo.com/s/contactsupport).