Coronavirus Quarantine Pay Policy

Wonolo’s COVID-19 Quarantine Pay policy is focused on supporting Wonoloers who are actively working during this crisis. Because Wonolo is still a small company with limited resources, there are requirements for eligibility, as well as limits to payments, in order to make this policy more sustainable. 

If you use the Wonolo app to connect with job posters for work, you may be eligible for financial assistance for up to 10 days if you've received written documentation from a licensed doctor or government public health official showing that:

  • You have been diagnosed with an active case of COVID-19 by a recognized public health authority; or
  • You were individually ordered to a mandatory self-quarantine by a recognized public health authority or because you're suspected to have an active case of COVID-19; or
  • You were individually ordered to a mandatory self-quarantine by a recognized public health authority because you have pre-existing health conditions that put you at higher risk of serious illness due to COVID-19

To qualify, you must also meet these criteria:

  1. You must have completed at least one job on the Wonolo platform in the 30 days before the date on your documentation, or the date you first reached out to Wonolo for financial assistance, whichever is earlier.
  2. You must not be currently suspended for violating Wonolo’s Terms.
  3. Your documents must contain your full name, the full name of the doctor or government public health official, their contact information, and a diagnosis date or start date of quarantine.
  4. You must submit your documents within 30 days after the date of your diagnosis or the date when your individual quarantine started.

The following situations do not qualify for Quarantine Pay assistance:

  • You've tested positive for immunity to COVID-19 (i.e. the antibody test), but do not have an active case of COVID-19
  • You do not have written documentation from a licensed doctor or government public health official
  • Recommended, but not mandatory, self-quarantines without a confirmed positive diagnosis of COVID-19
  • Your city or country has ordered a mass quarantine
  • Your city or country has suspended non-essential work
  • You have already received payment under Wonolo’s Quarantine Pay policy

After submitting your claim for Quarantine Pay, the team at Wonolo will do its best to process your request within 7 days. Failure to submit documentation with the requested information may result in processing delays. We are also currently experiencing high case volumes and appreciate your patience. 

When you submit a claim for Quarantine Pay assistance, your Wonolo account may be put on temporary hold as a safety measure to limit the spread of COVID-19. The temporary hold on your account will generally be 10 days but may vary based on the time period stated in your documentation. You will not be able to accept jobs via the Wonolo platform while your account is on hold. Even though your account is on hold, please understand that we will still need to review your application to determine if you qualify for Quarantine Pay assistance. Account holds will be automatically lifted once the hold period has expired. 

Quarantine Pay is calculated based on the average of your past 30 days’ active daily earnings prior to the quarantine order (so if you worked 10 out of the past 30 days, we will average the earnings from those 10 days and pay you for 33% of your self-quarantine period). If you have submitted the appropriate documentation with all information requested, you may receive up to a maximum of 10 days of Quarantine Pay assistance. The exact amount of your Quarantine Pay payment will depend on your level of work completed, as outlined above.

Wonolo reserves the right to approve or deny requests for Quarantine Pay at our discretion. Wonoloers are only eligible to receive Quarantine Pay once every 12 months.