Techweek uses Wonolo to reduce costs without sacrificing quality.

Chris Bordeaux

Chief Operations Officer and General Counsel

About Techweek

Heralded by INC. magazine as one of the top conferences for entrepreneurs to attend in 2016, Techweek is a seven-day festival for entrepreneurs, tech visionaries and thought leaders to meet and enable the innovation ecosystem in cities across the U.S. and beyond. With locations currently including Chicago, Dallas, Detroit, Los Angeles, Kansas City, Miami, New York, Havana and Toronto, Techweek curates compelling programming that casts a global spotlight on each community and its leaders.

Since 2015, Techweek has partnered with Wonolo for operational support, including registration, loading and unloading, greeting, and site supervision and monitoring, for its signature events in New York and Los Angeles.

The Challenge

Techweek plans and produces its events with a very lean team, which it ramps up with volunteers and temporary workers to help out during the events. As Chris Bordeaux, Chief Operations Officer and General Counsel puts it, “You can plan all of the logistics with a small and smart team. But the actual event execution requires an army. It doesn’t make sense to have that army staffed full-time, though, since we only need them for a weeklong event.”

Despite working with many amazing volunteers, the main challenge was that Techweek would sometimes find itself short-staffed due to volunteers dropping off at the last minute. This problem came front and center at 3:00 a.m. the morning before Techweek New York, when Chris and his team were concerned about not having enough day of staff.

Enter Wonolo

This fateful late night was the beginning of the lasting partnership between Techweek and Wonolo.

As Chris explains, “I decided to give Wonolo a try. I wanted to see how truly on-demand it really could be. I knew that I had to be up in a few hours…and that it was going to be one hell of a morning. I was amazed when I got an immediate acceptance for jobs I posted at 3:30 a.m.! That made me sleep easy knowing that help was coming to unload trucks and set up.”

It was great knowing that at any moment, when an unknown came up, I could shine the ‘bat signal’ and have as many Wonoloers I needed.

Chris Bordeaux
Techweek

Using Wonolo has been great for the mental health of our very small core team. It provides the opportunity to alleviate some of my team members, who can become exhausted, while helping us focus on customer interaction instead of production components.

Chris Bordeaux
Techweek

Techweek was immediately impressed with the quality and caliber of Wonolo’s temp workers, who work alongside its year-round team. Chris said, “What we love about the Wonoloers we bring on-site is how driven they are, as they’re always reporting back when there’s more to do. Wonoloers have a strong and firm understanding that they’re there to work. They’re very diligent in executing responsibilities and have a clear understanding of what to do.”

80%
average fill rate, surpassing the temp/
contract staffing standard by 2-3x
1.5
minutes
average time-to-fill

The Benefits

Techweek continues to leverage the Wonolo platform for its events, benefiting from access to high-performing talent that can scale up or down depending on Techweek’s needs. In addition to flexibility, Techweek is able to reduce costs by working with Wonolo, and more importantly, they can do so without sacrificing quality. These savings also come in the form of operational efficiencies because rather than having to rely on specific staffing providers for its various tasks, Techweek can find all the talent it needs from a single platform.

Additionally, Techweek has seen an improvement in team morale. Chris elaborated, “Using Wonolo has been great for the mental health of our very small core team. It provides the opportunity to alleviate some of my team members, who can become exhausted, while helping us focus on customer interaction instead of production components.”

He added, “It was awesome how I got almost an instant response regardless of the time of day. I didn’t expect it to be that instant. It’s been really helpful – planning ahead or right away. The instant gratification of someone accepting a job is incredible.” From coast to coast, no matter the time of day, Wonolo has expanded the reach of the Techweek team for its landmark events with its trusted team of Wonoloers.

Business

Worker / Wonoloer

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